User:Rosanne D'Ausilio
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- Education
- Ph.D. 1996, California Coast University, Santa Ana, CA
- Publications
- Wake Up Your Call Center: Humanize Your Interaction Hub, in its 4th edition
- Customer Service and The Human Experience
- Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck (includes 32 card deck)
- How to Kick Your Customer Service Up A Notch: 101 Insider Tips
As well, I am the author of numerous articles and a column for an online magazine.
- Websites