Wikipedia/Bibliography
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- Please sort and annotate in a user-friendly manner. For formatting, consider using automated reference wikification.
- Lih, Andrew (2009). The Wikipedia Revolution: How a bunch of nobodies created the world's greatest encyclopedia. London: Aurum. ISBN 9781845134730.
- Phoebe Ayers, Charles Matthews, and Ben Yates: How Wikipedia Works: And How You Can Be A Part of It. No Starch Press, 2008.
- Priedhorsky, R., J. Chen, S.K. Lam, K. Panciera, L. Terveen and J. Riedl (2007) 'Creating, destroying, and restoring value in Wikipedia'. Proceedings of the 2007 International ACM Conference on Supporting Group Work.
- Giles, J. (2005), "Internet encyclopaedias go head to head", Nature 438: 900–901, DOI:10.1038/438900a [e]
- A widely cited and debated study which compared the accuracy of 42 entries each in the English Wikipedia and the Encyclopaedia Britannica, concluding that both had similar numbers of factual errors.
- John Broughton (2008). Wikipedia: the missing manual. O'Reilly Media, Inc. ISBN 0596515162. A "how-to" manual that besides mechanics of use, includes sections on dispute resolution over both content (Chapter 10: Resolving content disputes) and personal attacks (Chapter 11: Handling incivility and personal attacks).