User talk:Trent Toulouse

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Revision as of 12:55, 26 September 2010 by imported>Howard C. Berkowitz (Structural problems of applying expertise, with a unique dichotomy in Health Sciences-Healing Arts)
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User talk:Trent Toulouse/Archive

Some ideas for contributions

Hi Trent,

nice to see you here! Since we currently have no direct channel for feedback other than the non-member forum (which is basically not used), I think the commentary provided at RationalWiki is valuable. Indeed, I agree with many of the points of criticism raised there, but my conclusions differ: Rather than abandoning the project or declaring it moribound, I prefer to try to help it get on its own feet and find its own way. In doing so, I keep academic perspectives in mind, and although I was not convinced of the necessity of a Charter at this point, I think the current draft provides (at least theoretically) for a more fertile ground for expertise than pre-Charter policies. Whether the Charter will be adopted, and whether it will make a difference in practice remains to be seen, but even if the whole thing were to come to an end soon, I am confident that the idea of coupling wikis and expertise will live on (possibly even at Wikipedia), while detailed knowledge about Citizendium could probably still help future endeavours in this direction to take off.

If you are interested in contributing to topics other than wikis, perhaps

and related articles may be good places to start.

Cheers, --Daniel Mietchen 19:15, 28 July 2010 (UTC)

Thanks, and general comments

Thanks for the information on Wikimedia loading. I don't think that necessarily rules out shared hosting, but it may call for a "cloud" intended for computationally intensive applications rather than web loads. Obviously, there's no simple answer. We may have to build benchmarks.

We now have a Charter, which obviously is only a beginning. It's fair to say, I think, that many people here have strongly divergent views on the fringe articles. Recently, I likened homeopathy to a litter box: lots of unpleasant things going in, and a continuing need to clean it up. I suspect some people who support the fringe articles like the challenge of arguing, others have a particular view of neutrality in which such things must be present, and, in some cases, single-issue advocates.

Critical mass is indeed a problem. I know that I have difficulty in getting even nonspecialist readers to do copy/flow editing on articles that I think are important topics in subjects ranging from current and historical military affairs, computing, and health sciences. I'd be interested in any ideas you might have to encourage participation. My personal opinion is fringe, and metadiscussions, eat up a lot of resources. Howard C. Berkowitz 05:26, 25 September 2010 (UTC)

Hosting solutions

By shared hosting I meant the more specific example of hosting the site on single machine or machine instance that was being used to support multiple websites, such that one website sucking CPU cycles decreases the available amount for other sites on that machine. That kind of hosting is pretty darn cheap, but really only designed for the smallest of web applications and is just there to support static webpages.

Shared hosting based around instancing is probably the preferred solution, if you go the commercial route, as a dedicated machine is not needed. Virtual private servers are definitely appropriate, I think the equivalence of around 2ghz dual core, 2-3 gigs ram and 80-100 gigs of HD would be about the level you would want to look for. That was what I was able to comfortably run RW on when we used commercial hosting. Our issue is that I could not reliably raise the money every month to pay for it, and I didn't want a bad month of fundraising to mean losing the site. I choose to build my own webserver and host it from my apartment as the "cheap" solution. A one time cost of $400 for the machine, and $30 more a month for the static IP and a bit more bandwidth and we have done okay. Trent Toulouse 17:08, 25 September 2010 (UTC)

Observations on CZ

As for CZ and participation, I could write pages and pages on my thoughts and observations over the last 5 years on online community management, and actually plan to soon enough, but I am willing to share with you my observations ideas about CZ. Critical mass is certainly key. The "lurker phenomenon" where people are able to imagine an army of anonymous, faceless masses reading what they create and learning from it. It is the driving force bedhind user content creation whether blogs, forums or wikis. Content takes work to create and people have to believe that others are reading it and paying attention to it. The bigger the perceived size of the army of lurkers the more obstacles and adversity someone is willing to put up with to change or add content. That is why WP works, despite having to put up with a lot from many different angles, the hugeness of the lurker army is such that people feel compelled to fight through the BS.

Frankly, the perceived size of CZ's readership is not very big. That means that people are not really willing to put up with many obstacles. And you have two big obstacles that are going to be very difficult to deal with: barriers to entry, and a poorly defined niche. First are barriers to entry, which exists in two forms. The obvious one being account creation and real name policy. I have watched RW and a lot of new users start out as merely readers, then might make a small correction or comment as an IP, that goes okay, so they make a few more, eventually deciding to sign up for an account. Or maybe some random person comes to your article sees something they want to change or add and can just do it. Most of the time they go away never to heard from again, but the actual act of editing and changing the site sticks with a few and they come back as a user a month down the road. A new online community is a scary place no matter how familiar you are with online communities, people like to test the waters, and enter slowly when moving from lurker to participant. Signing up with your real name through a vetted registration with a personal biography posted on your user page is not a way to "ease" into the CZ community. The next major barrier to entry is the wiki software itself, this is your catch 22, the people most savvy with wiki software, most comfortable with and most able to jump right in and start doing stuff are likely to be the most overtly antagonistic to your real name policy and expert guidance. I grew up with the hacker community of the late 80s and 90s who are sort of wiki's natural demographic, and there are still a lot of those early values instilled from that time. Things like "information wants to be free" and the power of a pseudonym, not being anonymous, as your pseudonym's reputation was often as valuable as your real life reputation, but it was about building an online identity separate from your real one. CZ's policies have shifted the natural demographic away from the 20-30 something computer nerd, to a demographic that is older, and more in the liberal arts domain of academia. These are the people most inclined to see the value in your policies and want to contribute to the project. Unfortunately, these are the people that are also more likely to find the wiki software, mark up, and the arcane nature of all the little things like indents, templates and signatures to be confusing and intimidating.

Beyond the barriers to entry in CZ itself you have another problem related to niche ecology. You haven't really answered the question of how a single users experience here is different from WP. With WP being the big dog on the block, a user with limited time and motivation has to decide why they should edit here and not at the place with the millions and millions of readers, and the awesome Google ranks. You have an answer in the most general and abstract of sense, the real name policy, expert guidance, etc. These are legitimate differences but the thing is they are not differences for the average user who just shows up to write an article. Their experience is really pretty much identical to what it would be in WP. The only difference is that they have to go through the above barriers of entry, and are subject to "guidance" from a faceless mass of experts who might descend on them at any time. I know that's not how it works but that's the perception of someone who is not closely familiar with CZ policy. Expert guidance is frankly, intimidating in its own right. I can tell you about my early thought process when I signed up for CZ in 2006 and made my first article. I was not an expert, while I knew about it I didn't have confidence in my expertise, I didn't want to put up what little I knew only to embarrass myself when the real expert showed up, and that embarrassment was attached to my real name. So right or wrong the only thing different, the only niche CZ offers compared to its competition is actually scary and intimidating to new users.

Going back to my first point about the perceived sized of the army of lurkers, CZs lurker size is perceived as small so people are not willing to put up with very much to edit. You have policies and branding in place to actually discourage editing. If millions of people were reading CZ daily those policies would probably work fine as people would be willing to put up with them because what they write here has a large perceived effect. Without that you wind up with low participation.

To increase participation I personally think you need to do two things. The first is the most important, and that's find a way to make editing CZ a manifestly different experience than editing WP for your average user. At RW we do this by allowing POV, original work, encouraging community growth and discussions that go beyond building the project, and don't have the notability requirements of WP. Basically you can come to RW and write something that you would never be allowed to write at WP. That makes us something totally different, and when someone is thinking about spending some time writing for a wiki we offer them something WP can't. You need to do the something similar. As a general encyclopedia though that is tougher. I could make several suggestions, such as drastically decreasing notability requirements, allowing certain forms of original research, and here is a big one, allow for article POV. Do what WP never had the guts to do and embrace the "scientific point of view" for your articles. That does two things with one stroke, it gives you a niche WP does not have and a massive potential user base of people that want to write general purpose encyclopedia articles but hate the NPOV of WP as it relates to fringe ideas. It also cuts short the huge amount of time wasting happening on those articles right now. You could also go the other way and decide that your "fringe friendly", that is an even larger audience, if you decide your altie friendly you could have an army of people over here editing all sorts of stuff. Though I include it merely as an example and would argue very much against that approach but that is the idea.

The second thing is to cut back drastically on the barriers of entry. Allow for limited editing by pseudonymous, or even anonymous editors. Use flagged revisions that established named users approve, or you all ready have the behinds the seen draft vs. the actual article. Allow open editing on the draft, something.

Summary: solidify and express a niche that differentiates the average users experience with CZ from WP, drastically cut back on account creation and editing restrictions. This will encourage growth, and growth is a feedback loop that can encourage more growth. Trent Toulouse 17:08, 25 September 2010 (UTC)

Hi Trent, I hope you don't mind my listening in, but Howard posted this link on the Talk:Homeopathy page. I just wanted you to know that I agree 100% with what you've said here and hope that you will help us make those choices over the next few months/years. I do agree that freeing up the presentation of original type research/synthesis is part of the answer and I think we've left that possibility available in the new charter, giving the authority to the Editorial Council to work out the details. Unfortunately, there is a fine line between allowing cutting edge research and synthesis by experts and advocation of crank ideas. I think we are all getting better at identifying the difference, but allowing one without the other is hard to put into practice. I still think that the idea of expert review and approval is part of the answer, but one missed possibility is that experts usually have motives themselves and ownership becomes an issue. These are all things that need discussion and rational debate to iron out. Please stay involved. D. Matt Innis 21:36, 25 September 2010 (UTC)
Trent, a great deal of wisdom here. As Matt points out, we have a serious opportunity to address them. I don't think experts always have motives, but, as they say in arms control, "trust, but verify". I think we are increasingly open to saying "XXX is the predominant scientific view (or YYY and ZZZ) if there are multiple schools, but AAA [not at length] believe the tooth fairy is responsible."
Critical mass is a major challenge. For example, I think intelligence interrogation, U.S., George W. Bush Administration gives some examples of proper synthesis, but the article is far too long and needs to be split into smaller, more accessible articles. In that article, however, what to me is a good example of synthesis puts three things in side-by-side context: the relevant language of the UN Convention against Torture, that which was ratified by the U.S. Senate, and the internal doctrine of the Administration. A different kind of synthesis was Wars of Vietnam, showing a much broader context than what was on American television. I did a better job splitting up Wars of Vietnam than with the interrogation policy, although the latter still has lots of subarticles and higher-level articles; see intelligence interrogation, U.S., George W. Bush Administration/Related Articles
I suppose I get along with the early MIT-style Hacker Ethic, but I do have problems with some of the later "information wants to be free", the challenge being balancing privacy and context. I will certainly admit to hacking my way into machines for my own knowledge, but never publishing, and, for other reasons, I don't hack without permission any longer.
Newspapers have been requiring signatures, on letters to the editor, for a long time. I, and I think others here, don't trust anonymous commentary much more than the talk of most politicians. Asking rhetorically, where is the balance? Perhaps pseudonyms with digital signatures?
I am personally appalled by homeopathy and have direct knowledge of people who won't participate in Citizendium while it goes on in its present form.
As far as learning curve, while I don't have a specific formula, I'd do much as does the IETF and other professional lists to which I belong: self-registration with verification of email, but a karma system to protect against immediate vandalism. On some of the software mechanics, there's recently been a very good entry form for metadata, developed by Chris Key, such that I use rather than the manual methods I fully understand because it's a lot faster.
Expert guidance is a challenge. Personally, I've usually had mentors, and seek guidance. Perhaps the issue is the way it is presented. Howard C. Berkowitz 00:28, 26 September 2010 (UTC)
CZ was created so that experts can present their POV as well (everybody's is welcome). If one looks at other wikis, it seems anyone can write anything about anything. Take the article on Homeopathy on most other wikis - they are all attack pieces (despite the fact that there is evidence that homeopathy works). If one takes the article on CZ on 'rationalwiki', we can see there are false allegations against Matt and Dana Ullman. I suggest other wikis also give some weightage to what the experts have to say. If that is not possible, there should be a fork for every article, where all the criticism can be bundled. An encyclopedia article can't be an attack piece.—Ramanand Jhingade 14:30, 26 September 2010 (UTC)
Regrettably, the above involves a lack of broad CZ knowledge, which might be related to working only on homeopathy and closely related articles. As a minor point, CZ actively discourages the use of POV and other Wikipedia abbreviations. Second, CZ, as I understand it, as one of the most prolific author in multiple areas, CZ was never created to let experts present their views without question.
With the new Charter, and then the new Editorial Council, quite a few things will be reviewed. Previously, the Editorial Council was ineffective for a variety of structural reasons, which no longer apply. The Workgroup structure in general, not merely in this area (e.g., Engineering is simply too broad), will certainly be reexamined.
A special problem applies here: that the Healing Arts Workgroup became a complementary and alternative medicine (CAM) workgroup, so its experts claim equivalence to Health Sciences Workgroup experts. I'll preface my observation with the comment of Marcia Angell, the former editor of the New England Journal of Medicine: "there are two kinds of medicine: medicine that works and medicine that doesn't work." Some techniques once considered CAM are now mainstream, while previous mainstream techniques have been abandoned.
We have a Religion Workgroup that has atheism within its scope; we don't have an Atheism Workgroup. We have a Military Workgroup that contains just war theory and critiques of wars that were started; we don't have a Pacifism Workgroup. Alchemy is a historical topic within Chemistry. The Biology Workgroup accepts evolution, a broader term than Darwinism, and there is no Creationism Workgroup.
Homeopathy has been the most persistent fringe article. As an Engineering Editor, for example, I went through some of the assumptions in Apollo Moon landing hoax theory. Many of the claims failed with the application of knowledge of basic science, and on which I simply issued an Editor Ruling. In a few other cases, rather than go point-by-point through refuting, I wrote a new article on how a technique actually does work (e.g., electro-optical tracking). There were no Hoax Workgroup Editors to assert an alternative expert view from a position of authority. Homeopathy, however, is a plague on CZ when the homeopaths consider their field works and any criticism is skepticism or attack -- and they fall back on the experts of Healing Arts.
Unfortunately, the current guidance on professionalism prevents me from questioning qualifications, conflict of interest, and objectivity of individuals. I suspect this might eventually be a formal process under the Editorial Council, with appropriate review. I'd note that several "instant" Editors were later banned for behavior, others dropped out when asked to follow CZ conventions, and many have never contributed other than on their user pages. In informal terms, I believe a CZ Editor needs to "pay dues" before being granted full authority. Howard C. Berkowitz 18:55, 26 September 2010 (UTC)
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