User:Rosanne D'Ausilio: Difference between revisions
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*http://www.human-technologies. | *http://www.human-technologies. | ||
*http://www.HumanTechTips.com | *http://www.HumanTechTips.com | ||
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[[Category:CZ Authors|D'Ausilio, Rosanne]] | |||
Revision as of 21:10, 13 July 2007
- Education
- Ph.D. 1996, California Coast University, Santa Ana, CA
- Publications
- Wake Up Your Call Center: Humanize Your Interaction Hub, in its 4th edition
- Customer Service and The Human Experience
- Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck (includes 32 card deck)
- How to Kick Your Customer Service Up A Notch: 101 Insider Tips
As well, I am the author of numerous articles and a column for an online magazine.
- Websites
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